26 Degrees in the Shade . . .

Greeting Customers in Your Bar or Restaurant in Spain

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If you want to build up a strong trade made up of regular customers, it’s very important to greet them when they arrive and to say goodbye and thank you to them as they are leaving. It is as important as the food you serve.It doesn’t matter how busy you and your staff are or what particular catastrophe you might be dealing with when a customer arrives or gets up to leave; you must acknowledge them. When they arrive, even if you are too busy to get to them right at that moment, make sure that you acknowledge them with a “Hello” or “Hi! How are you?” and always SMILE.

When a client or clients have paid their bill and are leaving they will really appreciate you saying something along these lines. “Goodbye and I hope that everything was all right.” This means that they will leave with a favourable impression of you and your bar and they’ll almost certainly be back.

In the bar or restaurant business we must always be mindful that people usually have some degree of insecurity and they will keep using a restaurant or bar that makes them feel welcomed or even at home and where they feel that they are respected, appreciated and valued.

I go about three mornings a week to a bar restaurant in San Pedro called El Mastren to have breakfast and I have chosen this bar as my regular bar from the 60 or so bars in San Pedro because of all the reasons I have given above. They always smile and say “hello” when I arrive and they say thank you and good bye as I leave. I spend a lot of money in “El Mastren” over the course of a year and I also recommend others to use the place.

Imagine how their business grows because they take the time to be friendly and polite to their customers.

This entry was posted on Thursday, January 24th, 2008 at 2:51 am and is filed under Business. Find similar posts by selecting and of the following tags: greeting customers in your spanish bar. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.