26 Degrees in the Shade . . .

Greeting Customers in Your Bar Restaurant

It’s Very, Very Important to Greet Them When They Arrive

If you want to build up a strong trade made up of regular customers, it’s very important to greet them when they arrive and to say goodbye and thank you to them as they are leaving. It is as important as the food you serve.It doesn’t matter how busy you and your staff are or what particular catastrophe you might be dealing with when a customer arrives or gets up to leave; you must acknowledge them. When they arrive, even if you are too busy to get to them right at that moment, make sure that you acknowledge them with a “Hello” or “Hi! How are you?” and always SMILE.

When a client or clients have paid their bill and are leaving they will really appreciate you saying something along these lines. “Goodbye and I hope that everything was all right.” This means that they will leave with a favourable impression of you and your bar and they’ll almost certainly be back.

In the bar or restaurant business we must always be mindful that people usually have some degree of insecurity and they will keep using a restaurant or bar that makes them feel welcomed or even at home and where they feel that they are respected, appreciated and valued.

I go about three mornings a week to a bar restaurant in San Pedro called El Mastren to have breakfast and I have chosen this bar as my regular bar from the 60 or so bars in San Pedro because of all the reasons I have given above. They always smile and say “hello” when I arrive and they say thank you and good bye as I leave. I spend a lot of money in “El Mastren” over the course of a year and I also recommend others to use the place.

Imagine how their business grows because they take the time to be friendly and polite to their customers.

Is Your Bar Restaurant Toilet Really Really Clean?

Clean Bar Restaurant Toilet – Happy Customers

Clean Loos are Very Important

It doesn’t mater how much time and care you take with preparing the food you serve in your bar restaurant, if you’re toilets aren’t spotlessly clean, clients will assume that your food isn’t spotless either.

Personally if I enter a bar or restaurant toilet and it’s dirty or the plumbing doesn’t work or there’s no soap or no way of drying my hands, I will tend not to go to that establishment again. I feel that a very clean and efficient toilet sends the right message to your clients and the message is simple.

The message is that you care about, and respect your clients and you put great care into everything you do within your business and of course that means the standards of hygiene you maintain in your kitchen.

It doesn’t matter how much advertising you do or how great your food is, if your toilets are dirty, you’ll loose customers.

In addition to toilets, here are three other things that must always be clean

1. Floors
2. Windows
3. Table tops

If you follow this simple advice, people will appreciate the effort you’ve put in and your takings will go up accordingly.

We give our cleaner a check list of all the things that must be kept spotless on a regular basis, but we also pop into the loos frequently to check that they are clean and as we would wish to find them.