26 Degrees in the Shade . . .

Customer Relations Bar /Restaurant Spain

Customer relations in my Bar /Restaurant Spain

Last post I talked about controlling staff

Today I want to talk about how to select, contract and train staff to best serve your profit goals.

A small business like Graham’s Pizzeria needs a couple to run it and between one and two extra staff.

The extra staff do the simple tasks like shifting rubbish and washing up, but they also do one of the most vital jobs in any bar/restaurant i.e:

they are at the coal face, interfacing with the client, and as all income flows from the client, you need your staff to be:

• Attractive
• Well dressed
• Polite at all times
• Have a strong personality and be able to chat with clients who are waiting.
• Have at least some English and Spanish
• Write down orders clearly to the system which you have established.
• Be capable of remembering where each order goes on a given table
  
• To regulate the work flow going into the kitchen

Young well groomed women will bring in more trade, but in businesses with more than two staff a young well turned out waiter will also draw in trade.

I’ll deal with each point over the next few posts, but let’s get started:

Interviewing.

When interviewing ask yourself does this person fit my criteria and ask them questions relative to previous experience, going on to work you way down the above list. Sometimes the first person you interview is the perfect candidate and other times you have to interview several people to find a suitable candidate. Remember, be patient and wait until you find the right person who you feel is prepared to learn and will add to you business.

This entry was posted on Wednesday, August 26th, 2009 at 1:13 pm and is filed under Business. Find similar posts by selecting and of the following tags: bar restaurant in spain, customer relations, profit. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.