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How to Work Orders Efficiently. Restaurant Bar Spain.

How to Take & Work Orders Efficiently. In Your Restaurant, Bar Spain.

One of the secrets of running a successful Bar, Restaurant on the Costa del Sol is:

Train your staff to operate to a system.

Especially when it comes to taking down customers orders!

There is nothing worse for slowing down the flow rate from the customers table through the kitchen and finally back to the table, than a set of staff who have no common system for working/processing orders.

I worked for Ford Motor C0. when I was young. I was one of 14,000 staff. when I first arrived I couldn’t understand how the output of 14,000 office staff could be co-ordinated. Here’s how it’s achieved in a nut shell:

They have a massive office solely dedicated to writing systems/procedures. These people who ensure that 14,000 staff can operate together in a highly efficient way are called “Systems Analysts”.

To run a bar/restaurant successfully which employs staff, you must become your own Systems Analysts.

Here’s how we take and process orders to a strict system:

Any item on our menu is described in detail, so all staff must be taught the same system of short hand and must use it at all times when taking down orders

The short hand must be simple. The simpler the better!

e.g. Our short hand looks like this:

Cheeseburger with onions, chips and a side salad and a gin & tonic for table 4, would be written as follows:

4.

1* ch/b+ons+chips

1*sal green.

Everybody who works in my pizzeria uses this system.

The advantages are:

• Can be written quickly
• Can be read quickly. This is very important for the chef as he may have as many as 30 orders hanging on pins in front of him, at any one time. He can read them quickly and hold them in his memory easier.
• Don’t have to decipher several different ways that staff choose of writing down the same thing.
• No mistakes in what arrives at the customer’s table.
• Speeeds up the work flow

This entry was posted on Saturday, August 29th, 2009 at 1:27 pm and is filed under Business. Find similar posts by selecting and of the following tags: bar in spain, costa del sol, restaurant, spain, staff. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.